This Privacy Policy describes how [BounceBrake legal entity name] (“BounceBrake,” “we,” “us,” or “our”) collects, uses, and shares information when you visit or use our website at bouncebrake.com and the BounceBrake service at app.bouncebrake.com and api.bouncebrake.com. This policy applies to all visitors, users, and others who access or use the website or the service.
1. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include:
- Name and contact details (email address, phone number)
- Company name and job title
- Account credentials (username and password)
- Billing and payment information
- Any other information you choose to provide during registration or communication
Lists you submit for verification. When you use the service you upload or send us email addresses, and any other columns in your files, so that we can check them. We process these addresses solely to determine their deliverability and return the results to you. We process this data on your behalf and only to provide the verification you requested; you are responsible for having a lawful basis to process the addresses you submit. Verdicts for an address may be reused for up to 7 days to avoid checking the same address twice.
3. How We Use Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain the website and our services
- Develop new products, services, features, and functionality
- Communicate with you, including for customer service, updates, and marketing
- Process transactions and send related information
- Prevent fraudulent activity and improve security
- Understand and analyze how you use our website to improve user experience
Service emails, such as sign-up verification codes, password resets, workspace invitations and job-complete notices, are sent through Amazon Simple Email Service.
4. Log Files
BounceBrake follows a standard procedure of using log files. These files log visitors when they visit our website. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring and exit pages, and possibly the number of clicks. This information is not linked to anything that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking user movement on the website, and gathering demographic information.
5. Cookies
Like most websites, BounceBrake uses cookies and similar technologies such as browser local storage. These are used to keep you signed in to the service and to store preferences such as your colour theme and the workspace you last used.
We do not use third-party advertising or ad network cookies, and we do not use web beacons in advertisements. Our payment processor, Stripe, sets its own cookies on its checkout and billing pages to process payments and prevent fraud. For more details, please see our Cookie Policy.
6. Third-Party Service Providers
We use the following providers to run the service. They process data on our behalf under their own data processing terms:
- Amazon Web Services (United States): hosting and content delivery (EC2, CloudFront, S3) and transactional email (SES).
- Supabase (United States region): database, sign-in and file storage for your account, lists and results.
- Stripe: payment processing and subscription management. We never see or store your full card number.
- Google: infrastructure used in providing the verification service.
- Smartlead and Instantly: only if you connect them, to deliver your verified leads to the campaign you choose.
BounceBrake’s Privacy Policy does not apply to other websites or services. We advise you to consult the respective privacy policies of these third parties for more detailed information. You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
7. CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the California Consumer Privacy Act (CCPA), California consumers have the right to:
- Request that a business that collects personal data disclose the categories and specific pieces of personal data collected
- Request that a business delete any personal data about the consumer that the business has collected
- Request that a business that sells personal data not sell the consumer’s personal data
We do not sell personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@bouncebrake.com.
8. GDPR Data Protection Rights
We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- The right to object: You have the right to object to our processing of your personal data, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@bouncebrake.com. See also our GDPR Compliance page.
9. Children’s Information
BounceBrake does not knowingly collect any personal identifiable information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted on this page. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
[BounceBrake legal entity name]
Registration Code: [registration number]
[registered address]
Data Protection Officer: [Data Protection Officer name]
Email: support@bouncebrake.com
Website: bouncebrake.com