This Refund Policy explains how refunds work for purchases made from [BounceBrake legal entity name] (“BounceBrake,” “we,” “us,” or “our”). It forms part of our Terms and Conditions (section 9, Payments, Credits & Refunds).
1. All Purchases Are Final
All purchases of credits and subscription plans are final. We do not provide refunds or credits for:
- Unused or partially used credits
- Partial subscription billing periods
- Dissatisfaction with validation results or accuracy
Every account starts with 100 free credits so you can check results on your own list before you buy.
2. When We Do Refund
We will issue a refund only where required by applicable law, or in the following limited cases:
- A duplicate charge or a billing error caused by us
- A verified failure of the Service to deliver purchased credits due to an outage or error on our end
Approved refunds are returned to the original payment method through Stripe. Your bank may take several business days to show them.
3. Automatic Credit Returns
If the Service cannot reach a verdict for an address within 7 days, the address is marked unknown and the credit spent on it is returned to your credit balance automatically. A returned plan credit goes back to your plan credits if that billing period is still running; otherwise it is returned as a purchased credit, so it does not expire. Duplicate and malformed addresses are never charged. These are credits to your balance, not payment refunds.
4. Cancelling a Subscription
You can cancel at any time from the billing portal in the app. Cancelling a subscription stops future billing at the end of the current period; it does not refund the current billing period. Your plan credits stay usable until that period ends and then expire.
5. Unused Credits
Credits included with a monthly plan expire at the end of each billing period. Unused plan credits do not roll over and are not refunded or exchanged for money. Pay-as-you-go and pack credits, and free trial credits, do not expire and remain available after you cancel. Plan credits are always used first. An account with no activity for 12 consecutive months may be closed and deleted at our discretion, along with any remaining credit balance.
6. How to Request a Refund
Email support@bouncebrake.com from the address on your account with the date and amount of the charge and a short description of the problem. We reply within one to two business days.
7. Contact
[BounceBrake legal entity name]
Registration Code: [registration number]
[registered address]
Email: support@bouncebrake.com
Website: bouncebrake.com